We’re hiring: Technical Solutions Associate

We’re hiring: Technical Solutions Associate

Note: We are no longer accepting applications for this role.

We’re looking for an energetic and entrepreneurial individual to join our efforts to grow our business and achieve our social mission. Although we are a small, lean, and early-stage social enterprise, our product, SurveyCTO, has already been used by thousands of teams in roughly 150 countries.

For this position, we are looking for somebody to join both our technical and our user engagement teams. A pillar of our growth and a core part of our mission is not just to provide a great product, but also to provide incredible support and service; we are growing our team to improve our efforts on that front. The ideal candidate will have prior experience using SurveyCTO to conduct research or M&E in one or more settings. Communications, capacity building, and training experience is a plus, but not required. The same goes for experience in a start-up.

This position is remote, and may be based anywhere in the world. The current Dobility team spans Africa, Asia, Europe, and North and South America — and we would be happy to bring on an experienced candidate in any of those regions.

Responsibilities:

  • Strengthen our customer relationships and support our existing users—and their vital research—by responding to user questions and support requests.
  • Design, program, and test SurveyCTO forms for our turnkey services clients.
  • Lead or assist with webinars and in-person trainings for our turnkey services clients.
  • Improve content for and monitor the SurveyCTO support center and community forums.
  • Assist with growth of our enterprise business development efforts, including technical “sales support” for new enterprise users.

Ideal candidate profile:

  • Extensive experience using SurveyCTO or Open Data Kit (ODK) to collect data for field research and/or M&E.
  • Strong writer and communicator. Writes fluidly, quickly, and professionally in English.
  • Experience using Google Sheets, Tableau, or other platforms for data dashboards.
  • Experience using Stata, R, SPSS, or other statistical software.
  • Knowledge of the field research and/or international development spaces.
  • Ability to manage multiple relationships and projects simultaneously.
  • Fast learner, able to independently problem-solve.
  • Detail-oriented (e.g., cares that complement and compliment are different things; and notices that ‘$ {fieldname}’ has a space between the dollar sign and the curly bracket).
  • Obsessive about doing high-quality work.
  • Experience working in developing countries.
  • Preference for working in low-structure, fast-paced start-up environment.
  • Passionate about improving the world through one’s work.
  • Relationships with potential user universes (whether existing or new) would be a bonus.

About the organization:

Dobility, the company behind SurveyCTO, was founded by Dr. Christopher Robert, an early tech entrepreneur and CTO who left technology to live overseas, train in economics and public policy, then research and teach at Harvard’s Kennedy School of Government. His experience on the ground made him realize that the research and development sectors badly needed better technology to gather and manage data. Dobility’s mission is to help ensure that high-quality data is affordable, so that more decisions are based on good data (vs. bad data or no data).

Dobility differentiates itself in the market by providing unmatched reliability, affordability, and customer support. It is a fast-moving company with a motivated team that has spent time in the field to understand customers’ pain points first-hand.

The product:

SurveyCTO is a survey and data-collection platform designed for the specific demands of doing research in developing countries and other challenging settings. It can be used online or offline, on web, tablet, or phone. Most often it’s used by surveyors in the field to perform guided interviews with survey respondents (“Computer Assisted Personal Interviews”). It protects against fraud by recording how long surveys take, audio recording when suspicious behavior is flagged, and employing statistical algorithms to look for anomalies in the data. It’s also an extraordinarily flexible platform that allows for advanced survey logic, pre-loading existing data into survey questions, and automatically merging incoming data into back-office applications like Excel.

SurveyCTO has been used to collect millions of survey submissions in roughly 150 countries by organizations such as the World Bank, Save the Children, Clinton Health Access Initiative, Innovations for Poverty Action, and many others. You can see other examples of organizations we work with on our website.

Apply:

To apply, please fill out this online application form.

You will need to provide a resume or CV, and you will be asked some questions about your experience.

Dobility is an equal opportunity employer, and we value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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